As a business owner, you are probably always wondering what you can improve: Sales, recruiting, customer satisfaction. But have you heard of business process improvement?
Business process improvement (BPI) is taking a holistic look at your company and then coming up with a plan to improve your organizational performance. It can help with workflow efficiency, how your team interacts and how happy your customers are. And it really is something that any business in any industry can benefit from: Healthcare, manufacturing, information technology – you name it.
In a nutshell, it’s something management undertakes to analyze procedures and find areas where things like accuracy, efficiency and effectiveness can be improved upon and then come up with new processes to make those improvements happen.
It helps bring about smoother, more efficient procedures, a workflow that is efficient and it can help you grow your business.
Companies use BPI to find ways to save time: It looks for ways to cut waste, downtime and other sticking points in processes, and also it looks for ways to improve your company’s services, products or offerings.
It can also help with compliance, rules and other regulations your company must adhere to.
Business process improvement is a quick fix; seeking to find a fast solution to the unique needs of your business.
It works like this:
- Identify the existing processes in your business
- Analyze those processes
- Figure out ways to improve your processes
- Reorganize and redesign your processes
There are a few methodologies typically used with BPI: Six Sigma or Lean Manufacturing are a few. These are simply techniques to use while going through BPI.
When done properly, business process management can be tracked and measured to show improvement in different metrics, like customer satisfaction, product quality and productivity – and more.
If you have questions about whether your business should consider business process improvement, we can help. Contact us today!